Workhorse Saddle Chair Plus

Shipping Options

Shipping options are shown at checkout and will vary depending on the delivery address and country. Tracking info will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information. We are unable to deliver on Saturday and Sunday.

Rates

Australia - 6 to 27 Business Days - $150aud

USA - 6 to 27 business days - $150usd

International - $150usd

(Australia, Canada, China, Czechia, France, Germany, Hong Kong SAR, Iceland, Ireland, Japan, Luxembourg, Macao SAR, Malaysia, New Zealand, Norway, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, Austria & Brazil.)

Turkey - 6 to 27 business days - $250usd

Payment Options

On checkout you can either opt to pay by credit card (Visa, Mastercard or American Express), Google Pay, Apple Pay, Shop Pay, Union Pay & Eftpos

Transactions are processed immediately and in most cases your order will be shipped the next working day. We do not deliver weekends sorry.

If you do need to contact us about an order please do so here.

You can also check your order by logging in.

Shipping FAQ

Damage

It is very important that any damage to your package upon delivery is reported to the courier company immediately along with photographic evidence of the damage to both the chair and the packaging. This is essential in order to process a claim.

Shipping Charges

For all major shipping centres we deliver to, rates are listed at checkout.  If your location is not listed please contact us for a quotation.

Who do you use for shipping?

Our shippers and couriers vary depending on the region and costs. We are constantly seeking the best service and price to ship our goods.

When will my order ship?

We endeavour to package and ship your goods within 48 hours of your order depending on stock availability. Depending on your order and your region we endeavour to get you your product within 21 days.

Where do your chairs ship from?

We hold stock inventories in Australia, Macau and the US. The factory is located in mainland China. Depending on the order and region the chair will be shipped from one of these 4 centres.

Will you provide me with a tracking number?

Yes. We will always endeavour to provide you with a tracking number either domestic or international wherever possible. In the advent that your parcel is delayed or goes amiss the tracking number is the best means for you to check the progress of your delivery. While we are also in the hands of the courier company if unsuccessful in contacting the courier yourself you can contact us to try to locate your delivery but remember we don't own or control the courier company.

Contact Details

Trade name: Workhorse Saddle Chair

Phone number: (+61) 424 495 177

Email: info@workhorsechair.com

Physical address: Chaired Logic Solutions Australia Pty Ltd, 4 Surfside Avenue, Clovelly NSW 2031, Australia

Returns
Our policy lasts 30 days. If 30 days have gone by since your arrival of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- On receiving the product any damage to the packaging and/or product must be reported to the courier or delivery service including photographic evidence.   
- Any item not in its original condition, is damaged or is missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or acceptance of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@workhorsechair.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@workhorsechair.com and send your item to: Chaired Logic Solutions Pty Ltd, 4 Surfside Avenue, Clovelly NSW 2031, Australia or Avenida Olímpica, 522-568, Industrial Building Va Nam, Block 1, 3rd Floor, D, Taipa, Macau
 
Shipping

Upon receiving your item from the courier or delivery company any damage to the item or the packaging must be reported to the courier company directly within 24 hours including photographic evidence or a refund or replacement due to damage in the delivery process will be forfeited.

To return your product, you should mail your product to: Chaired Logic Solutions Pty Ltd, 4 Surfside Avenue, Clovelly NSW 2031, Australia or Avenida Olímpica, 522-568, Industrial Building Va Nam, Block 1, 3rd Floor, D, Taipa, Macau 

or 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.